Located in North China, with magnificent mountains and rivers, this is Shanxi, where Fenshui runs through the north and south, and is one of the birthplaces of Chinese culture. On August 18th, the Shanxi branch of the "Service Four Beyond the Worry-Free Cars-Shantui Loader's Travelling for a Thousand Miles", led by Zhang Min, General Manager of Shantui Co., After a comprehensive investigation, the prelude to the team's "Pop the Fans Traveling for a Thousand Miles" event was immediately kicked off.

"The most attention is paid to the individual needs of customers, and the most attention to customer service satisfaction." This is the concept of customer first established by Shantui, and it is a magic weapon for Shantui to capture the hearts of countless customers for decades. This time, General Manager Zhang Min’s "Service Four Transcendence" campaign, which was launched by General Manager Zhang Min, for loader users is to bring more excellent, high-quality services and effective care to Shantui loader users across the country. It is to use industry-leading service levels to effectively solve user problems, bring a brand new after-sales service support to the construction machinery industry, and help construction machinery services to reach new heights!

Those who win the hearts of customers will set the trend in the industry. Accompanied by the drizzle of the early morning soaking in the coolness of autumn, we drove for nearly 4 hours. At 10:30 in the morning, the Shanxi team came to a coal washing company in Xing County, Luliang. Mr. Yang, born in 1976, has undergone many comparisons last year. Later, he purchased two 5-ton loaders from Shantui. Mr. Yang said, “I am very satisfied with the quality of Shantui’s products and the timeliness of after-sales service. In particular, the full life cycle guarantee of the gearbox launched at this event has made me more Feel free to worry about the future.” After learning more about the fuel-efficient and efficient performance of Shantui's recently launched L55-C5, Mr. Yang showed great interest and expressed his hope that he could test drive this new car as soon as possible. , And focus on this product L55-C5 in the next purchase plan.

During the communication with customers, Zhang Min, general manager of Shantui Co., Ltd. said, “Shantui has always upheld the core value of'customer satisfaction is our tenet'. This time the'Love Fan Wanli' is an action to provide value-added services to old customers. , It is an interaction of zero-distance contact with customers and conveying confidence, conveying a brand-new Shantui, a more responsible Shantui!"

In the coal washing workshop, just as the team members were carefully inspecting the customer’s L58-C3 loader, the equipment driver opened the chatterbox with unbearable joy, “Let’s push this car, the power is very special. Okay, I drove vigorously, that is, most of our operations are at night. I hope that the factory can optimize and upgrade the equipment and lighting in the next step, so that our night operations will be easier."

With the customer’s suggestions and expectations, after the Shanxi team bid farewell to Mr. Yang, General Manager Zhang Min deliberately came to Shantui’s local sales and service outlets, and after in-depth understanding of the outlet’s prototypes and spare parts reserves, he said to the person in charge of the outlets, " Shantui's new L55-C5 and L58K-C3 products are brand new loaders that integrate digitalization, automation and intelligence. They are equipped with exclusive Weichai's latest platform engines and self-developed planetary dual-change and source. The Linde hydraulic system from Germany leads many domestic competitors in terms of comprehensive performance. "We hope that the outlets will provide customers with more timely and high-quality services while doing a good job in sales, so as to satisfy customers.

At 4:00 in the afternoon, the Shanxi team came to a coal dispatch station in Wuzhai County, Xinzhou City. Here, many Shantui loaders shuttled between large and small coal piles, forming a beautiful landscape. During the communication with the customer, Mr. Gao learned that he had used almost all domestic brand loaders and bought the first Shantui L53-C3 loader by accident. After more than half a year of use, Shantui Loader The advantages of flexible machine and fast speed also led him to successively purchase Shantui L58-C3, L66-C3, L55-C5 and other loaders. For the "Service Four Beyond" activities launched by the factory this time, Mr. Gao highly recognized and looked forward to Shantui's new loaders.

The launch of the "Service Four Beyond Worry-Free Cars-Shantui Loader's Journey for a Thousand Miles" campaign has allowed customers to truly feel the unprecedented sincerity in the industry, and also gives us reason to believe that Shantui can bring customers More high-quality products and more intelligent and considerate services.

In the future journey, Shantui will also adhere to the spirit of honesty and kindness, and join hands with customers to create a better future. At the same time, Shantui’s other 11 teams’ "Fantastic Travel" is also underway all over the country. More exciting, so stay tuned...Editor/Baohongying