Since the launch of the "Cool Summer" visit in 2021, nearly a thousand service engineers from all over the country set out to send cool condolences to customers. As of the end of July, Lovol Construction Machinery has completed more than 3,000 customer visits and received praise and praise from users all over the country.

In Yibin, Sichuan, service engineer Wang Shifu is replacing the oil and filter element of the customer's Lovol FR60E excavator. Affected by terrain and temperature, customers use air conditioners more frequently. Master Wang helped the customer to check the operation of the whole air conditioner. At the same time, he checked the Lovol FR18E that the customer had just purchased, and explained the daily attention to the customer. Matters, tell customers how to use WeChat to report for repairs with one click, solve practical problems for customers, and truly send "coolness" to customers' hearts.

In Binzhou, Shandong Province, Lovol service engineer Ma, who has been busy for a day, just returned home from the construction site. At this time, a "hurried" telephone rang. The caller was Mr. Cao, a customer from Binzhou, who said anxiously: "My This 200 can't move now, Master Ma, can you come over and show it to me soon?" The equipment is being constructed on the Yellow River beach, there is a lot of silt, and the equipment should not stay for a long time, otherwise the consequences will be disastrous if it falls. Thinking of this, he immediately took the tools and rushed to the construction site non-stop while understanding the condition of the car. After they were in place, they quickly locked the fault point after inspection. After the repair was completed, he carefully cleaned up the silt on the customer’s equipment. After the completion, it was close to 1:00 in the morning. 00. A phone service arrives at home, customer satisfaction is our constant pursuit.

 "Thanks to the value-added services provided by the Lovol service team, which made us feel that choosing Lovol's equipment is not only the product itself, but also a high-quality service." At the construction site of Hunan customer Mr. Wang On the previous page, Lovol service team members are carefully and comprehensively inspecting every excavator on site and carrying out comprehensive maintenance and maintenance of the vehicles. During the exchange, Mr. Wang spoke highly of the reliable quality of the Lovol excavator and the dedicated service of the service personnel.

After nearly 3 months of visits, the Lovol service engineer team has established good contact with customers, and has continuously received feedback and praise from customers. In the future, Lovol Construction Machinery will persist in co-creating the golden sign of "Lovol Service Dedicated to You" together with agents across the country, carry out "Customer satisfaction is our aim" to the end, and create more for customers with high-quality services. the value of.Editor/Baohongying