In the forklift industry, there are many criteria for judging the quality of a forklift, but in general, it is nothing more than product quality and service. As the leader of new energy forklifts, BYD forklift is not only a high-end forklift equipment manufacturer, but also a customer-oriented service provider. Over the years, BYD forklifts have continued to exert efforts in service. The professionalism of service personnel, the flexibility of sales policies, the speed of service response, and the innovation of service capabilities have made BYD forklifts a good partner within reach of customers. With pre-sale service, professional in-sale service, and worry-free after-sales service, BYD Forklift has always been committed to being a warm service provider and creating the most value for customers.

Professional customized service to let customers rest assured

Profession is the foothold of BYD forklifts. BYD forklifts escort the equipment with warm service. According to the customer's industry and forklift application scenarios, we provide professional customized services to meet the differentiated needs of customers and provide them with tailor-made services and solutions.

In the face of the heavy cargo and high stacking conditions of a production base in Guangdong and the pain points of maintenance and high energy consumption when using internal combustion forklifts, BYD forklifts customized a green energy handling solution for it: providing 3.0T, 3.5T, 5.0T Three different tonnage electric balance forklifts; customized attachments, enhanced high mast, enhanced dust-proof function, protective panel design and other humanized designs; provide long-term warranty services, arrange special maintenance and training, etc.

Lu Yao knows horsepower, and time will answer whether it is worthy of trust. After a year of use, the customer praised the BYD forklift’s solution: “BYD forklifts have zero emissions, zero pollution, low energy consumption, high stability and passability, etc., which have helped us solve great problems. It’s really amazing. Good helper for our work."

In addition, in the face of enterprise demand for vehicles due to scale expansion, business model adjustments or other reasons, BYD Forklift also provides mature one-stop financial leasing and operating leasing solutions to match customers' use and funds Mobile demand, "This flexible leasing service meets my transportation needs during peak seasons and also reduces my operating costs." The person in charge of a ceramic tile factory said with satisfaction.

Comprehensive and meticulous service to make customers comfortable

BYD Forklift has perfected its after-sales service network in terms of scope and time, and has always been with customers and has become a solid backing for customers. BYD Forklift uses its Shenzhen headquarters as its service management center, linking up with six regional service centers in Shaoguan, Beijing, Shanghai, Xi’an, Chengdu, and Changsha, establishing 31 provincial-level service outlets, and more than 200 municipal, county/district, and town-level service centers. Service station. Respond quickly within 1 hour, arrive at your side within 12 hours, solve the problem within 24 hours, no matter any thorny problem, help you settle within 3 days. In addition, under the condition of the same price, BYD forklifts also implement the highest quality assurance standards in the industry-6-year battery warranty, 2-year vehicle warranty, and use the responsibility and responsibility of the industry leader to provide customers with more worry-free, More reliable products and services.

For after-sales maintenance, BYD Forklift’s promotion and application of new after-sales service vehicles is even more praised by customers. The service vehicle is a special vehicle for after-sales personnel to provide customers with on-site repairs and maintenance services. It not only improves the efficiency of the service and opens up the last mile of the service, but also enhances the professionalization of BYD forklift services, allowing customers to obtain the ultimate use. Car experience.

"The maintenance service of BYD's forklift was too timely, and it did not delay my construction period at all." Manager Zhang of a food factory said, "I am still far away from the service outlets. I can fix it in half a day and the service personnel will check it out. Very detailed and professional."

Employees who serve the frontline are the most important spokespersons for the display of service quality throughout the company. BYD forklifts carry out regular training to improve the image of the staff at service outlets, standardize the behavior and appearance of service personnel, and improve the maintenance technical level and professional skills of after-sales service personnel. All aspects such as vehicle calibration will help customers solve problems.

BYD forklifts provide customers with professional customized services to meet their differentiated needs; use actions to provide customers with refined service experience, strive to be a warm service provider, and allow customers to focus more on their core business areas and serve customers Create the greatest value. Precise allocation of service resources, continuous improvement of service standards, and continuous improvement of service management are not only a statement of the strength of BYD forklifts, but also a loyal commitment of BYD forklifts to the future forklift market.Editor/Baohongying