The journey of 2023 has begun. In the new year, Shantui always regards improving customer service quality as the main goal of the enterprise, adhering to the service concept that customer satisfaction is our purpose, adhering to the principle of fast, accurate, stable and ruthless service, and responding quickly to customers Appeals and accurately solve customer problems.

Recently, Shantui's service hotline received an urgent call from a construction site in Yunnan, which urgently needed relevant support from the factory. It is understood that this project is the largest industrial construction project in Yunnan Province. More than 50 Shantui bulldozers have been invested in the project, together with more than 200 Shantui other types of equipment.

Shantui quickly responded to customer demands, coordinated all parties to organize a special service team including top product experts and capable service personnel in the shortest possible time, and flew directly to the city where the project is located on the same day. to the construction site. When they came to the project site, the members of Shantui's service team performed their duties before they had time to eat, and devoted themselves to the intense work.

Through a comprehensive investigation of the on-site equipment, the service team found out the current status of the on-site equipment in the shortest time. As a result, Shantui's expert team immediately contacted local service personnel, and quickly allocated various resources through Shantui's complete service system. During the waiting time, Shantui's expert team has been waiting at the customer's construction site, racing against time and working all night long. At the same time, in order to make every effort to ensure the smooth progress of the project construction, Shantui has set up a special service team for this project. Members, including experts and service personnel, are stationed at the construction site to provide customers with nanny services.

Sleepless, stick to it overnight, is a kind of responsibility and belief, and it is also an attitude towards users. Shantui always keeps in mind that customer satisfaction is our core value. In the new year, Shantui will devote more energy to improving service quality, so as to ensure that every customer has a worry-free car. win-win!Editor/XingWentao