"Okay, I'll be there in about half an hour..." At 12 o'clock in the night, SHANTUI service engineers were awakened by the sudden ringing of their mobile phones. This is their normal state and their habit. Service engineers have long been accustomed to the 24-hour standby mode of mobile phones, because they know that the customer's production is irregular, and it is also the most important and must not be delayed.

Upon arriving at the site, the customer described the site conditions to the SHANTUI service engineer. All the operators present were experts in oil installation equipment, but they were at a loss when faced with the various electrical wires of electrical installation products and didn't know where to start. After the service engineer came to the scene to check and confirm, "This is because the equipment is in a harsh working environment and has a lot of dust, so this kind of failure occurs." After hearing the answer from the SHANTUI service engineer, the customer's boredom disappeared. Half an hour later, SHANTUI service engineers used skilled techniques to clean the brake solenoid valve, and the fault was perfectly resolved.

It was already 1:30 in the morning. Customers and mobile phone users asked SHANTUI service engineers to rest in the company dormitory, but they were all declined one by one. In the eyes of customers, they see the perfect service system of SHANTUI, and they also see the lightning-fast repair speed of SHANTUI electrical service engineers.

It was already 2:30 in the morning when we arrived at the station. The SHANTUI service engineer who was about to take a rest accidentally received another "task". On the other end of the phone was a person in charge of a power plant, "We have purchased the equipment, but the operators are all novices. Although the agent has explained the delivery details once before, we still need to trouble you to explain them to us in detail now." , do you have time to come over today?"

"Of course, no problem, leave it to us!" SHANTUI's service engineers never refuse any reasonable needs from customers. Since the return trip was far away from the power plant, the service engineers took a nap in the car and then drove directly to the power plant location, arriving at the customer's construction site on time at 7:30. After seeing the SHANTUI service engineer, the person in charge said excitedly: "These mobile operators are left to you. You can teach them as you see fit. It is best to learn a little bit of professional skills and do the most basic maintenance." It’s enough to explain the knowledge clearly to them, and it’s better if they learn to handle simple tasks. We can solve small problems by ourselves when the time comes, and we don’t have to bother our service masters all the time.”

Speaking of special skills, SHANTUI engineers are very impressive! From the structural structure of the vehicle to the change in performance compared to previous products, from the use skills of driving equipment to simple daily maintenance, SHANTUI service engineers are rigorously teaching and answering questions. After more than 2 hours of in-depth explanations and looking at the trainees’ overflowing smiles and confident eyes, SHANTUI service engineers knew that this training would be no problem.

The operators also expressed their sincere gratitude: "With SHANTUI service engineers, our technology has reached a new level." "It's okay, just call me if you need anything. I'll be there for you and I'll teach you!" "The service engineers with tired faces were still replying to the phone operators with smiles, but what the phone operators didn't understand was that from last night to now, the SHANTUI service engineers had not received a single call. After they unloaded their tired bodies and took a brief rest, they would rush to another place that needed them.

Xinjiang Bayinguoleng Mongolian Autonomous Prefecture is also known as "Little Jiangnan beyond the Great Wall" and "The First City of Populus euphratica". The Tarim River flows through Bazhou, and its abundant water resources have been nourishing and guarding this land for thousands of years. Just like these Populus euphratica trees, SHANTUI's service engineer team always adheres to the professional ethics of 24-hour service and sticks to the border areas day after day to protect the smooth operation of SHANTUI equipment.

Adhering to "customer satisfaction is our purpose", SHANTUI has always insisted on listening to customers' voices, paying attention to customer needs, solving customer problems, and is determined to make the best products and services, ensuring that customers' questions are answered and any problems are solved. . Guaranteed "15-minute response, 2-hour arrival, 24-hour repair", truly SHANTUI service, fast, accurate and stable! Editor/Xu Shengpeng